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How Our Legal Terms Apply to Your Account

These terms set out the rules that govern your account on impor888, including how we handle your data, what eligibility means in your region, and how payments via DANA, OVO, and GoPay fit within the legal framework.

Jurisdiction-aware eligibilityAccount data handled with careDANA, OVO, GoPay coveredClear terms, no hidden clauses
impor888 How Our Legal Terms Apply to Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data, Cookies and Account Access

Your account data is held securely and used only for the purposes described in our privacy terms — account management, payment processing, and eligibility verification. We do not sell personal data to third parties. Every login to your impor888 account is protected by OTP verification sent to your registered mobile number, and session tokens expire after inactivity to reduce unauthorised access risk. Cookie use on our site is limited to session management, fraud detection, and regional access checks — you can review and manage cookie preferences in your browser settings.

Data Retention Policy

We retain your account and transaction data for as long as your account is active and for a period after closure as required by applicable financial compliance obligations in your jurisdiction.

Cookie Handling

Session cookies keep your account active during play. Analytical cookies are used only in aggregate form. You can block non-essential cookies without affecting your deposit or withdrawal flow.

Account Security Steps

OTP verification is required at login and when changing your registered wallet details — DANA, OVO, or GoPay. Suspicious login attempts trigger an automatic account hold pending your confirmation.

Request Changes or Deletion

To update stored data or request account closure and data deletion, contact us via live chat or email with your account ID. We will process eligible requests within the timeline our policy states.

LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Questions

If you have a question about your account terms, a data request, or a policy dispute, we have direct channels to handle each case. For payment-related legal queries — including DANA, OVO, or GoPay transaction disputes — our support team can access transaction records and wallet logs. Players in Bekasi and across Indonesia can reach us through any of the channels below.

Live Chat Support Open the live chat from your account dashboard. This is the fastest path for urgent legal or payment queries, including wallet verification holds and transaction disputes.
Email Support Send detailed policy or data-access requests to our support email. Include your account ID and the specific transaction or policy section you are querying for a faster resolution.
Account Help Centre The Help Centre in your account settings covers common policy questions — wallet name mismatches, eligibility checks, and how to submit a formal terms dispute for review.

Common Legal and Policy Questions Answered

These are the questions we hear most often about account terms, data rights, and payment eligibility. If your question is not covered here, contact us directly through the support channels listed above.

Access depends on local law and is available only where permitted in your region. Registering confirms you have checked your eligibility under the laws that apply to you.

We collect your name, mobile number, and the wallet details you register — DANA, OVO, or GoPay. This is used for account verification, payment processing, and eligibility checks only.

Yes. Contact support with your account ID and request deletion. We process eligible requests in line with our retention policy, which may require a minimum post-closure holding period.

Wallet name matching is a fraud-prevention requirement. Mismatched wallets trigger a manual review, which delays withdrawals until the account holder's identity is confirmed.

Disputes must be raised within 14 days of the transaction date. After that window, records may no longer be available for review at the payment provider level.

We notify you via the contact method on your account profile — typically mobile number or email. A notice period is stated in the update; continued use of your account means acceptance.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.